Printer setup & troubleshooting
How we work
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On-site service
Our team is based in Flushing, Queens, and comes to your shop, office or home. Software and settings problems can also be handled remotely.
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Quote first, then work
You get a written quote after an on-site assessment. Work starts only when you approve, and any extra time is discussed first.
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A clear pricing method
Trip charge by round-trip mileage, labor by actual time. Tolls, the congestion toll and parking are passed through at cost, with no markup.
How pricing works -
Service area
All five NYC boroughs, Long Island, northern and central New Jersey, the lower Hudson Valley and coastal Connecticut. Farther areas: please book in advance.
See the service area
Overview
A new printer still in the box, computers and phones that can’t find it, scans that go nowhere, or a printer that has been offline since you changed routers? We come over, set it up and connect it so every computer and phone in the home or office can print and scan, and show you how to handle the common problems yourself. We work on home and office printers and all-in-ones from common brands such as HP, Canon, Epson and Brother.
Who it is for
- Families printing homework and scanning IDs and tax papers
- Small offices such as clinics, accounting firms, law offices and shops
- Anyone whose printer stopped working after a new computer, router or internet provider
- People with a new printer they would rather not set up themselves
What we do
The work this service usually covers. The exact scope is set out in the written quote after an on-site assessment.
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New printer setup
Unboxed, packing tape removed, ink or toner fitted, aligned, connected to your computers and a test page printed.
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Wi-Fi printing The printer joined to your home or office Wi-Fi so computers, iPhones, Android phones and tablets can print directly. -
Scanning
Scan to a computer, email or a shared folder, several pages into one PDF, and settings for clear scans of IDs and tax papers.
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Drivers and software
Drivers installed or reinstalled, and settings and leftover software from old printers cleaned out, on Mac and Windows.
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Common errors
Offline printers, jobs stuck in the queue, blank or streaky pages, paper-jam messages that won’t clear, and printers that vanished after a router change.
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Shared printers in small offices
Several computers sharing one printer or all-in-one, with default trays, double-sided and black-and-white printing set to cut waste.
How it works
Nothing starts until you approve the quote, and parts or equipment are bought only with your OK.
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Tell us about the printer
Tell us the make and model, which computers and phones print to it and any error message; a photo helps. If it is only a driver or settings problem on a computer, remote tech support may be enough.
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On-site check and written quote
We find out whether it is the settings, the drivers, the network or the printer itself, explain the fix and give you a written quote.
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Work starts when you approve
Nothing starts until you agree. Cables or other parts are confirmed and bought only with your approval, at cost with the receipt.
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Tested on every device, itemized
Every computer and phone prints and scans once, and we show you how to handle the common problems yourself. The invoice itemizes labor, the trip charge, pass-through costs and parts receipts.
Get a rough idea of the cost
Enter an address or ZIP code and choose the service to see a rough range. Tolls, the congestion toll and parking are extra at actual cost; the final figure is the written quote after an on-site assessment.
Questions
Common questions about cost, scheduling and scope.
Can you repair a broken printer?
We handle setup, connections, drivers, scanning and common errors; we don’t take printers apart to replace internal parts. If something like a print head or feed roller has failed, we tell you honestly and help you decide between the manufacturer’s repair service and a replacement. If you replace it, we can suggest a model that suits how much you print and set it up for you.
Why did my printer stop working after a new router?
Can I print straight from my phone?
Can you look at other devices in the same visit?
Yes. Several printers or computers in one visit share the 1-hour minimum; after that, labor is billed by actual time in 15-minute increments. Tell us beforehand which devices need attention so we can plan the time and bring the right cables.
How is the cost worked out?
The trip charge is based on round-trip mileage on the Google Maps fastest route. Labor is billed by actual time, with a 1-hour minimum per visit and 15-minute increments after that. Tolls, the Manhattan congestion toll and parking are passed through at actual cost with no markup and itemized; parts are at cost with the receipt and bought only with your approval. You get a written quote after an on-site assessment. See the Pricing page for details.
Another question? Call (315) 888-5858 or message us on WeChat.
Need someone on site?
Tell us what is going on. We look at the problem first and give you a written quote after an on-site assessment.
Farther areas: please book in advance