Home NAS & data transfer
Home NAS, scheduled backups, old drives copied
Data recovery
Getting back deleted and lost files
Deleted photos and files, formatted drives and cards, files stuck on a computer that won’t start. We assess first, give you the honest odds, then you decide.
Estimate the costHow we work
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On-site service
Our team is based in Flushing, Queens, and comes to your shop, office or home. Software and settings problems can also be handled remotely.
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Quote first, then work
You get a written quote after an on-site assessment. Work starts only when you approve, and any extra time is discussed first.
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A clear pricing method
Trip charge by round-trip mileage, labor by actual time. Tolls, the congestion toll and parking are passed through at cost, with no markup.
How pricing works -
Service area
All five NYC boroughs, Long Island, northern and central New Jersey, the lower Hudson Valley and coastal Connecticut. Farther areas: please book in advance.
See the service area
Overview
Lost files? First, stop using the device: don’t save anything new to it, don’t install recovery software on it, and don’t click “Format” if your computer asks. New data can overwrite what you lost. We check the device on site, tell you honestly what is likely recoverable and how, and only start once you agree, saving what we recover to a separate drive. Some failures, such as a drive that clicks, was dropped or got wet, need a specialist lab, and we will tell you so.
Who it is for
- Families who deleted the kids’ photos or home videos by mistake
- Workers and students who need files off a computer that just died
- Small businesses that lost accounts, orders or customer records
- Photographers and dashcam owners with a formatted memory card
What we do
The work this service usually covers. The exact scope is set out in the written quote after an on-site assessment.
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Deleted files
Documents, photos and videos deleted from computers and external drives, even after the Trash or Recycle Bin was emptied.
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Formatted drives and lost partitions
Drives and cards that were formatted, ask to be formatted as soon as you plug them in, show up as RAW, or lost a partition.
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Memory cards and USB drives
SD and microSD cards from cameras, dashcams and drones, and USB flash drives of all kinds.
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Files off a failed computer
Important files copied off a computer that won’t start or whose system has crashed; an unstable drive is copied in full first, then recovered from the copy.
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Phone data
If the phone still turns on, we export photos and files and check what your iCloud or Google backups still hold.
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Backups for next time
An external drive, NAS or cloud backup set up, so important files never live in just one place.
How it works
Nothing starts until you approve the quote, and parts or equipment are bought only with your OK.
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Stop using it, then contact us
Stop using the device right away, and tell us what it is, how the files were lost and which files matter most. Farther areas: please book in advance.
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On-site assessment and written quote
We check the device, work out whether it’s a deletion or formatting problem or failed hardware, explain the odds and the approach, and give you a written quote. We won’t force a physically damaged drive.
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Recovery once you approve
Where needed, we copy the whole drive first and work on the copy. After the scan you see the list of recoverable files and decide whether to continue. A new drive for the files is at cost, bought only with your approval.
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You check the files; itemized invoice
Recovered files go onto a new drive or a device you choose, and you check them on the spot; if we need a temporary copy on our side during the work, we tell you beforehand how it is handled. The invoice itemizes labor, the trip charge, pass-through costs and the drive receipt.
Get a rough idea of the cost
Enter an address or ZIP code and choose the service to see a rough range. Tolls, the congestion toll and parking are extra at actual cost; the final figure is the written quote after an on-site assessment.
Questions
Common questions about cost, scheduling and scope.
I just lost some files. What should I do first?
Stop using the device right away. Don’t save new files to it, don’t install recovery software on the same drive, and don’t confirm if the system offers to format it; take the memory card out of the camera or phone and put it somewhere safe. If a drive is clicking or grinding, shut it down and don’t keep switching it back on. The sooner you stop, the better the chances.
Can every file be recovered?
Not always, and we won’t pretend otherwise. It depends on how much has been written to the device since the loss, what kind of storage it is and how badly it is damaged. Files deleted from an SSD are often wiped by the system quickly, so the odds are lower than on a traditional hard drive. We scan first, show you the list of what can be recovered, and you decide whether to go on.
What if the drive is clicking, was dropped or got wet?
Physical damage like this needs a clean-room environment and specialist equipment, so we don’t do it on site and we never open your drive without your agreement. We explain the situation honestly; if you wish, we can help you contact a specialist data recovery lab, which quotes its own fee, and the drive only goes to them with your approval.
Can deleted photos be recovered from my phone?
Current iPhones and most Android phones are encrypted, so once photos or files are fully deleted, getting them back from the phone itself is usually not realistic. The practical route is the Recently Deleted album, then iCloud, Google Photos or a backup on your computer. WeChat chat history that was backed up to a computer can be restored to the phone. If the screen is broken but the phone still turns on, we can try to copy the data off.
How is the cost worked out?
The trip charge is based on round-trip mileage on the Google Maps fastest route. Labor is billed by actual time, with a 1-hour minimum per visit and 15-minute increments after that. Tolls, the Manhattan congestion toll and parking are passed through at actual cost with no markup and itemized; parts are at cost with the receipt and bought only with your approval. You get a written quote after an on-site assessment. See the Pricing page for details.
Another question? Call (315) 888-5858 or message us on WeChat.
Need someone on site?
Tell us what is going on. We look at the problem first and give you a written quote after an on-site assessment.
Farther areas: please book in advance