Data recovery
Getting back deleted and lost files
Home NAS & data transfer
Home NAS, scheduled backups, old drives copied
A home NAS such as Synology or QNAP set up at your place, scheduled backups for computers and phones with a test restore, and old drives copied to new storage.
Estimate the costHow we work
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On-site service
Our team is based in Flushing, Queens, and comes to your shop, office or home. Software and settings problems can also be handled remotely.
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Quote first, then work
You get a written quote after an on-site assessment. Work starts only when you approve, and any extra time is discussed first.
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A clear pricing method
Trip charge by round-trip mileage, labor by actual time. Tolls, the congestion toll and parking are passed through at cost, with no markup.
How pricing works -
Service area
All five NYC boroughs, Long Island, northern and central New Jersey, the lower Hudson Valley and coastal Connecticut. Farther areas: please book in advance.
See the service area
Overview
Family photos, videos and files spread across old computers, external drives and USB sticks, and one failed drive away from being lost? We set up a home NAS, back up each computer and phone to it on a schedule, and actually restore some files to prove the backup works. We can also copy what is on old drives onto a new drive or the NAS. You can buy the equipment yourself, or we buy it at cost with the receipt once you approve. We access only the data the job needs and keep no copies.
Who it is for
- Families with a growing pile of photos and videos they want kept at home
- Anyone with a drawer of old drives and computers still holding files
- People who work from home and need regular backups
- Anyone whose important files exist in just one place
What we do
The work this service usually covers. The exact scope is set out in the written quote after an on-site assessment.
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Choosing and installing a home NAS
Advice on capacity and drive layout for how much you have and how your family uses it. Setup of common brands such as Synology and QNAP: drives, the admin account and system updates.
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Scheduled backups for computers and phones
Mac and Windows computers backed up to the NAS on a schedule, and phone photos and videos backed up home through the NAS app. Timing and how many older versions to keep are set to suit you.
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Test restore and alerts
Once it is set up, we restore a few files to prove the backup works and show you how to do it yourself. Email alerts if a drive has problems or a backup fails.
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Old drives copied
Files from old computers, external drives, USB sticks and memory cards copied to a new drive or the NAS, then checked with you. The old drive is left as it was. Adapters and new drives at cost, only with your approval.
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One more copy
A NAS can fail too, so we suggest keeping your most important files in one more place as well, on an external drive or a cloud backup. We advise on what fits and set it up.
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Family accounts and access from outside
Separate accounts and shared folders for family members. Access from outside the home is turned on only if you want it, with a strong password and two-step verification.
How it works
Nothing starts until you approve the quote, and parts or equipment are bought only with your OK.
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Tell us what you have
Roughly how much data, which computers and phones to back up, how many old drives, and whether you already have a NAS. Farther areas: please book in advance.
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On-site check and written quote
We look at your devices, whether the old drives read normally and your home network, suggest a NAS and drive setup, and give you a written quote. Equipment is bought by you, or by us at cost once you approve.
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Setup, copying and backups
Once you approve: the NAS installed, old drives copied, backups scheduled, then a test restore. With a lot of data, we estimate the copy time first and plan it with you.
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Checked, explained, itemized
We check the copied files with you and show you how to find and restore files. The invoice itemizes labor, the trip charge, pass-through costs and equipment receipts.
Get a rough idea of the cost
Enter an address or ZIP code and choose the service to see a rough range. Tolls, the congestion toll and parking are extra at actual cost; the final figure is the written quote after an on-site assessment.
Questions
Common questions about cost, scheduling and scope.
How is a NAS different from cloud storage? Which do I need?
A NAS sits in your home, the data stays under your control, and the space depends on the drives in it. Cloud storage sits with a provider, is handy when you are out, and is paid monthly by capacity. Many families use both: everything on the NAS, and one more copy of what matters most in the cloud or on an external drive. We advise based on how much you have and how you use it, and you decide.
What if an old drive won’t read?
Drives that read normally we copy directly. A drive that no longer reads, makes noises, was dropped or got wet is a data recovery job; see Data recovery. Physically damaged drives are not opened on site. If a drive starts reading unreliably during the copy, we stop and talk to you rather than keep forcing it.
Will you see or keep my files?
We access only the data needed for the copy and the backups, and we ask before opening any file to check it. You set and type the NAS admin password and your account passwords yourself. Copying goes straight from the old drive to your new drive or NAS, and we keep no copies.
I have a lot of data. Can it be done in one visit?
Copy speed depends on how much data there is and the state of the old drive; several hundred GB or more can take hours. If the NAS and drives are chosen in advance (bought by you, or by us at cost once you approve), the setup and backups can usually be done in one visit. For very large amounts, we estimate the time first and plan it with you, for example setting up other things while the copy runs.
How is the cost worked out?
The trip charge is based on round-trip mileage on the Google Maps fastest route. Labor is billed by actual time, with a 1-hour minimum per visit and 15-minute increments after that. Tolls, the Manhattan congestion toll and parking are passed through at actual cost with no markup and itemized; parts are at cost with the receipt and bought only with your approval. You get a written quote after an on-site assessment. See the Pricing page for details.
Another question? Call (315) 888-5858 or message us on WeChat.
Need someone on site?
Tell us what is going on. We look at the problem first and give you a written quote after an on-site assessment.
Farther areas: please book in advance